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Customer Support

We're Here to Help!

Please leave any questions or concerns you may have and we'll get back to you as soon as possible 

                                - Stay fly,


                                                Bee & Buttafly.


Frequently Asked Questions

  • How do I find an item on the website?
    There are many ways to shop our site! You can search, browse by category, or set filters. *If you know what you are looking for, type your keyword(s) into the search bar located at the top of any page. *To browse by category, simply select an option from the menu at the top of any page. *To narrow your results, you can use the filters located on the left side of any browsing page. However you choose to shop our site, happy shopping!
  • Can’t find what you are looking for?
    Check our site often as we post new items daily however if you are looking for something specific you cannot find visit our personal styling page and fill out the form. You will be matched with one of our amazing personal stylists who will take note of your wishlist and let you know when your desired piece(s) makes their way through our doors. They’ll also be able to help recommend others to match your style!
  • How do you authenticate?
    Bee and Buttafly guarantees that all items sold on our site are 100% authentic. All products accepted are inspected for brand-specific guidelines and are put through a rigorous multi-point inspection to determine authenticity before accepted into our inventory. Please note, brands sold are not partnered with or affiliated with Bee and Buttafly.
  • How do you determine conditions of your items?
    Our team of conditions experts thoroughly evaluates each item by hand. We do our best to provide a detailed description of each piece including any wear or imperfections. Please reach out to us at if you have any questions. Our items typically fall within 2 categories: *New: A brand-new, unused, and unworn item. Our new items may be in the original packaging and/or with the original tags attached. New items may show some wear from trying on. *Pre-owned: An item that has been lightly used or worn previously.
  • How do I know my order was received?
    We will send you an order confirmation email once we receive your cleared payment, and your order is audited then assigned an order number in our system.
  • What if I receive a damaged item?
    We do our best to describe an item's condition as accurately as possible. If you feel that an item you received is not as described, please reach out to let us know within 3 days of your order’s delivery date. We only accept items that have the original tags, including the white Return Security Tag, attached for a return to be considered. All items must be unworn and unwashed. Please email us at, letting us know what about your purchase was not as described. Please include any applicable images so that we can fully evaluate the situation and determine if there is any further action that we can take.
  • What if I receive the wrong item?
    If you receive the wrong item, please notify us immediately at . To help us resolve this matter for you as quickly as possible, please include a photo, description and/or the item number located on the BBF tag of the item you received.
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